EXCHANGE | RETURN POLICY

At Kaarigari, we inspect every saree carefully before dispatch. Please read our policy below regarding returns, exchanges, and refunds.

1. ELIGIBILITY & RESOLUTION TYPES

Returns or exchanges are strictly limited to the following circumstances and must be reported within 7 days of receiving your order:

A. Eligible for Monetary Refund or Exchange:

  • Manufacturing Defects: If you receive a product with a genuine manufacturing defect.   
  • Incorrect Item Delivered: If you receive an item different from what you ordered. 

B. Eligible for Credit Note or Exchange:

  • Order Cancellation (Before Dispatch): Cancellation request must be submitted within 48 hours of placing the order and before dispatch will receive full value in Credit Note or the order cabn be changed to another item. (Orders cannot be cancelled once dispatched).
  • Transit Damage: Products damaged during transit by courier partners.

To initiate a claim, please email us here kaarigari.minnat@gmail.com with your order number and photo/video evidence of the defect or incorrect item. Once our team receives and inspects the returned item, we will process your replacement or refund. We may request you to provide additional photographs or other forms of verification if needed.

2. NON-ELIGIBLE CIRCUMSTANCES 

Orders are NOT eligible for return or exchange under the following conditions:

  • Color Variations: We make every effort to display the true colors of our products.  However, slight color variations may occur due to screen settings, lighting, and photography. Color mismatch is not considered a valid reason for return or refund.
  • Sale/Discount Items: All purchases made during a sale or using promo codes/discounts are final sale and non-refundable.
  • Preference Changes: Returns or exchanges based on personal preferences regarding fabric, design, or changes of mind are not accepted. Please review product details carefully before placing your order.
  • Return-To-Origin (RTO)/Failed Deliveries: Customers are requested to provide a complete shipping address and an active phone number. If a package is returned to our warehouse after failed delivery attempts by our shipping provider,  the customer will be required to pay additional re-shipping charges.
  • Secondary Exchanges: Once an item has been exchanged, no further exchange or return requests will be accepted for that order. 

3. REFUND & CREDIT NOTE PROCESS

  • Monetary Refund: Issued strictly to the original payment method only for manufacturing defects or incorrect deliveries within 10-15 business days following warehouse inspection. 
  • Credit Notes: Issued via  email within 3-5 business days after the returned product is received and verified at our warehouse or after a pre-dispatch cancellation request is approved. 
  • Shipping Address: Approved exchange or replacement items will be delivered directly to the original shipping address provided at checkout.
DISCLAIMER:

All policies are subject to change without prior notice. In case of any conflict or dispute, our standard Terms & Conditions will prevail.